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Posted: Tuesday, January 9, 2018 12:10 AM


Customer Service Rep


The Dept. of Transportation is seeking temporary Customer Service Reps to join their Southeast Region team on a long-term basis (9 mos. assignment), with the possibility of becoming permanent. Candidates must also be able to commute to other branches within the region if requested (not a regular occurrence) and will be reimbursed for travel.

SOUTHEAST REGION: Braintree, Brockton, Fall River, Plymouth, New Bedford, and Taunton. (Training will take place in Quincy)

Scheduled start date: ASAP--pending interviews & extensive background check (CORI, driving record, fingerprinting). Hours: 9:00am to 5:00pm, 37.5 hrs/wk. Pay rate: $17/hr

-Must successfully pass: CORI, RMV report (if applicable); agree to being fingerprinted
-Must have a reliable mode of transportation to get to other locations in region if requested
-Must have strong software skills; advanced data entry skills & application window toggling/navigating
-Must have strong customer service sills & cash handling experience

-Interact w/customers to complete RMV transactions
-Issue licenses, identification cards & motor vehicle registrations
-Use computer terminals, vision instruments, automatic testing devices, etc.
-Administer vision tests in accordance w/agency policy
-Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
-Ensure appropriate confidentiality/security of information
-Review reports for compliance with state/federal guidelines
-Collect fees (cash/checks); perform credit card transactions
-Reconcile receipts with revenue control documents
-Schedule read examinations
-Prepare forms & other documents related to licenses, registrations, identification cards, receipts for titles
-Amend title & registration records
-Maintain RMV filing systems
-Review customer documents in support of transactions for accuracy/veracity
-Conducts research for additional information from 3rd parties (other states, state agencies, etc.) to complete transactions
-Assist other state/local agencies with RMV information
-Assist customers w/problem resolution
-Provide information to the public regarding RMV guidelines, requirements & procedures in-person/on the phone
-May be asked to greet customers, determine customer?s purpose, assess readiness & direct to appropriate line
-Direct customers to Kiosks & other automated services where appropriate
-Assess customers have the correct forms/applications, supporting documents & acceptable payment
-Return improper/incomplete forms or documents to the applicant explaining reasons for rejection & steps necessary to complete forms/applications
-Provide checklists and assistance in completing forms/applications

Interested candidates should contact The Resource Connection, Inc. at 978-777-9333 or Please do not reach out to the DOT directly as all inquiries will be redirected to The Resource Connection.

How to Apply
Interested & qualified candidates may forward resume via email to


The Resource Connection, Inc.

161 South Main Street, Middleton, MA 01949

• Location: Cape Cod, Plymouth, MA 02360

• Post ID: 52761872 capecod is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018